Privacy Policy – Click2Go
Effective Date: 25 July 2026
1. Introduction
Click2Go (“the App”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights when using the Click2Go mobile application.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Controller
The operator of Click2Go is responsible for the processing of your personal data.
For any questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided within the App or on our website.
3. Information We Collect
Depending on how you use the App, we may collect the following information.
Account Information
When you register or log in, we may collect:
- Mobile phone number
- Name (if provided)
- Profile information
- Account preferences
Authentication is performed using One-Time Password (OTP) verification.
Location Information
The Click2Go App uses location information to provide transportation services.
Depending on your role:
Customers
We collect your device’s location while using the App in order to:
- determine your pickup location
- estimate routes
- calculate trip distance
- improve driver matching
- display your trip on the map
Drivers
Driver applications may collect location information while the driver is available or during active trips in order to:
- receive ride requests
- navigate to pickup points
- allow customers to track the driver’s arrival
- manage driver availability
- improve dispatch accuracy
Background location is only used where required to provide transportation services and only after permission has been granted by the user.
Ride Information
We collect information relating to your trips, including:
- pickup location
- destination
- trip timestamps
- route information
- trip status
- assigned driver
- ride history
Device Information
We may automatically collect:
- device model
- operating system
- application version
- language settings
- unique device identifiers
- IP address
- network information
- diagnostic information
Push Notifications
To send important notifications, we may collect:
- Firebase Cloud Messaging (FCM) device token
- notification preferences
Notifications may include:
- ride updates
- driver arrival
- booking confirmations
- account notifications
- service announcements
Diagnostic Information
To improve reliability, we may collect technical diagnostic information including:
- application errors
- crash reports
- performance metrics
- debugging information
This information helps us improve application stability.
4. How We Use Your Information
Your information is used to:
- create and manage your account
- authenticate your identity
- process ride requests
- connect passengers with drivers
- provide live trip tracking
- improve route accuracy
- send notifications
- respond to customer support requests
- improve application performance
- detect fraud or abuse
- comply with legal obligations
5. Legal Basis for Processing
Where applicable under the GDPR, we process personal information on one or more of the following legal bases:
- performance of a contract
- your consent
- legitimate interests
- compliance with legal obligations
6. Third-Party Services
The App may use third-party services to provide its functionality.
These may include:
- Google Maps Platform
- Firebase Authentication
- Firebase Cloud Messaging
- Firebase Realtime Database
- Secure cloud hosting providers
Each provider processes information in accordance with its own privacy policy.
7. Data Sharing
We do not sell your personal information.
Information may be shared only when necessary with:
- drivers assigned to your ride
- passengers involved in a booking
- cloud hosting providers
- technical service providers
- payment providers (if applicable)
- legal authorities where required by law
Only the minimum amount of information necessary is shared.
8. International Data Transfers
Some of our service providers may process information outside your country.
Where required, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws, including the GDPR.
9. Data Retention
We retain personal information only for as long as necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
- enforce our agreements
After this period, information is securely deleted or anonymized.
10. Security
We implement appropriate technical and organizational measures to protect your information, including:
- encrypted communications (HTTPS)
- secure authentication
- controlled server access
- access restrictions
- monitoring and logging
Although we strive to protect your information, no system can guarantee absolute security.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- access your information
- correct inaccurate information
- delete your account and personal data
- restrict processing
- object to processing
- withdraw consent
- receive a copy of your data (data portability)
- lodge a complaint with your local data protection authority
Requests may be submitted using our contact details.
12. Children’s Privacy
Click2Go is not intended for children under the age required by applicable law to use transportation services independently.
We do not knowingly collect personal information from children.
13. Cookies
The mobile application itself does not use browser cookies.
However, our website and certain integrated third-party services may use cookies in accordance with their own privacy policies.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the effective date and, where appropriate, notify users through the App.
Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact information available on our website or within the Click2Go application.